Prescriptions & test results

How to order repeat medicines and get your results

Ordering repeat prescriptions

Repeat prescriptions are for medicines that your GP has agreed you need on an ongoing basis. If you need a new medicine or your condition has changed, please book an appointment to discuss this with a clinician.

Please allow at least 2 working days for your request to be processed. This gives our team time to check your records and ensure your prescription is safe and appropriate.

The safest ways to order

Online ordering

Online ordering is not currently available. Please use one of the other methods to request your repeat medicines.

Through your pharmacy

Ask your nominated community pharmacy to order on your behalf. They can request your repeat prescription directly from us.

In writing

Hand in the right-hand side of your repeat prescription slip at reception, or post it through our letterbox.

We do not usually accept repeat prescription requests by telephone. Phone requests are more likely to result in errors. Please use one of the methods above to keep your prescription safe.

Turnaround times

Please allow at least 2 working days before collecting from your pharmacy.

Requests submitted after 12:00 noon may not be processed until the following working day.

Order in good time before weekends and holidays.

Bank holidays and festive periods can delay processing. Check you have enough medicine to last and request early if needed.

Nominated pharmacy

A nominated pharmacy is a community pharmacy you choose to collect your prescriptions from. When you have a nominated pharmacy, we can send your prescription electronically – no paper slip needed.

Benefits

•No need to collect a paper prescription from the surgery
•Your pharmacy can order repeat medicines on your behalf
•Faster and more secure than paper prescriptions

How to set or change your nominated pharmacy

Ask at any community pharmacy and they can set it up for you, or let our reception team know. You can change your nominated pharmacy at any time.

Not sure if you have a nominated pharmacy?

Contact our reception team and we can check for you and help you set one up if needed.

Medication reviews

Some medicines need to be reviewed regularly to make sure they are still working well for you and are safe to continue.

You may be invited for a medication review before we can issue further prescriptions. This might include blood tests or a blood pressure check.

Please attend when invited – these reviews are an important part of keeping you safe. If you cannot attend, let us know and we will rearrange.

Test results

Getting your results

Most test results are available within 3–5 working days. Some specialist tests may take longer.

To get your test results, please phone the surgery after 11:00 am and our reception team can let you know if your results are back.

If we need to contact you

If your results need action, a member of our clinical team will contact you.

Please make sure your phone number and address are up to date so we can reach you promptly. You can update your details at reception or through our online services.

Confidentiality

We can only give results to the patient themselves, unless you have given us written consent to share with a named person.

For safeguarding reasons, we may ask security questions to confirm your identity before giving results.

Typical result times

Blood tests3–5 working days
Urine tests3–5 working days
Cervical screening2–4 weeks
X-rays and scans1–2 weeks

When to seek further advice

If symptoms persist or worsen

Contact the surgery if you are feeling worse, your symptoms have not improved, or you have new concerns while waiting for test results.

NHS Inform

Find trusted information about common tests, conditions and treatments on NHS Inform – Scotland's national health information service.