Practice Policies
Understand our policies and procedures to help you access our services effectively
Practice Policies
Our practice policies are designed to ensure you receive the best possible care while helping us run an efficient and effective service for all our patients.
Additional Practice Policies
Home Visits
For strictly housebound patients only
Triage System
Telephone assessment for urgent same-day issues
Privacy & Data Protection
GDPR compliant medical record handling
Chaperone Policy
Professional support during examinations
Accessibility
Reasonable adjustments for all patients
Shared Care
NHS specialist agreements only
Your Patient Rights
As a patient at Parkgrove Medical Centre, you have important rights that we are committed to upholding.
Quality Healthcare
Right to safe, effective medical care
Respect & Dignity
Treated with compassion and understanding
Privacy
Confidential handling of medical information
Information
Clear details about your condition and treatment
Choice
Involved in decisions about your care
Feedback
Right to complain or compliment without prejudice
Safety
Clean, safe healthcare environment
Consent
Right to accept or decline treatment
Need more information?
If you need more detailed information about any of our policies, please contact reception or speak to our Practice Manager who will be happy to assist you.